Capgemini is hiring freshers for its Customer Support Group (CSG) within the Cloud & Infrastructure Services (CIS) division. You’ll be working with global clients through voice, email, chat, and AI-based tools, providing world-class IT support and customer service.
Who Can Apply:
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3-year diploma or graduate candidates from 2024 or 2025 batches.
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Must not have any academic backlogs at the time of assessment/joining.
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Should possess strong communication skills in English.
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Comfortable working in night shifts and relocating if required.
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Basic knowledge of computer systems and applications.
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Must have an DigiLocker account and a mobile number linked to Aadhaar.
Key Responsibilities:
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Respond to customer queries via phone, chat, and email channels.
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Provide real-time technical troubleshooting and issue resolution.
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Categorize, prioritize, and track service tickets through closure.
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Ensure high-quality service delivery and maintain SLA compliance.
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Collaborate with AI tools like CHIP to resolve repetitive issues efficiently.
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Maintain a detailed and updated knowledge base for faster resolutions.
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Promote the use of service tools and platforms to improve customer experience.
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Support customers across industries like Telecom, BFSI, Healthcare, and Tech.
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Handle technical queries: internet issues, password resets, and account updates.
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Aim for First Contact Resolution (FCR) on support requests.
Why Join Capgemini?
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Work in a global MNC environment.
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Learn industry-standard support tools and AI-driven technologies.
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Be part of a culture focused on growth, learning, and inclusivity.
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Opportunity to grow within one of the world’s leading IT support organizations.
Important Information:
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Only shortlisted candidates will be invited to the virtual assessment process.
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Applicants must arrange their own setup (internet connection, device, etc.) to participate in the online selection.
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Female candidates are strongly encouraged to apply as part of our diversity hiring initiative.
Start your career with Capgemini – where innovation meets opportunity!
Last Date: May 15
Location: Coimbatore
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