Bloomreach, a leading AI-powered e-commerce platform, helps brands deliver personalized customer experiences. They are hiring a Product Support Specialist to assist clients with technical issues and ensure smooth platform usage.
Bloomreach : Associate Product Support Specialist (Remote)
Qualificatons & Skills :
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Basic HTML, CSS, and JavaScript literacy
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Strong problem-solving, analytical thinking, and fast learning
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Excellent English communication skills
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An enthusiastic interest in exploring digital marketing and leveraging data insights.
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Experience in client-facing roles—particularly in support or marketing
Bonus points for:
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Knowledge of frontend-backend relationships and network interactions
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Programming fundamentals (loops, conditionals, algorithms)
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SaaS industry experience (1 year or more)
Role Overview & Responsibilities
Join the Bloomreach Engagement Support Team as an Associate Product Support Specialist. In this role, you’ll:
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Assist customers via live chat or other platforms, addressing technical and product-related queries such as:
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Platform usage (e.g. Shopify integration, Google BigQuery, notification setup)
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Campaign, segmentation, or report setup
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Guide clients through troubleshooting steps or escalate complex issues to specialists
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Mentor and support fellow consultants with advanced use-cases
Loaction : Remote
Apply Before Link Expires
