Bloomreach, a leading AI-powered e-commerce platform, helps brands deliver personalized customer experiences. They are hiring a Product Support Specialist to assist clients with technical issues and ensure smooth platform usage.
Bloomreach : Associate Product Support Specialist (Remote)
Qualificatons & Skills :
Basic HTML, CSS, and JavaScript literacy
Strong problem-solving, analytical thinking, and fast learning
Excellent English communication skills
An enthusiastic interest in exploring digital marketing and leveraging data insights.
Experience in client-facing roles—particularly in support or marketing
Bonus points for:
Knowledge of frontend-backend relationships and network interactions
Programming fundamentals (loops, conditionals, algorithms)
SaaS industry experience (1 year or more)
Role Overview & Responsibilities
Join the Bloomreach Engagement Support Team as an Associate Product Support Specialist. In this role, you’ll:
Assist customers via live chat or other platforms, addressing technical and product-related queries such as:
Platform usage (e.g. Shopify integration, Google BigQuery, notification setup)
Campaign, segmentation, or report setup
Guide clients through troubleshooting steps or escalate complex issues to specialists
Mentor and support fellow consultants with advanced use-cases
Loaction : Remote
Apply Before Link Expires
