As a Customer Support Associate, you will be the primary contact for our B2B customers via email, chat, or voice.
Key Responsibilities:
Be the first point of contact for customers, delivering professional support.
Resolve queries within SLAs while ensuring high-quality service.
Handle sensitive issues with empathy and positivity, always upholding the brand image.
Maintain accurate customer records and documentation.
Achieve key performance metrics like quality, productivity, attendance, and first-contact resolution.
Suggest process improvements and report recurring customer challenges.
Qualifications:
Excellent verbal and written communication skills in English.
Ability to empathize, multitask, and work independently.
Basic knowledge of Windows operating systems.
Minimum qualification: High school diploma or equivalent.
Experience: 0–2 years (Freshers are welcome!).
Work Details:
Location: Work from Office – Chennai
Shift: Rotational (Day & Night)
Workdays: 5 days a week (2 rotational offs)
About Sutherland
At Sutherland, we specialize in Artificial Intelligence, Automation, Cloud Engineering, and Advanced Analytics—the pillars of modern business success. We partner with iconic global brands, delivering unique value through technology and business process excellence.
With over 200 patented innovations in AI and critical technologies, we empower companies with digital transformation, process optimization, and customer experience reinvention through a seamless “as-a-service” model.
We combine human expertise with AI-driven solutions to unlock new possibilities, drive measurable results, and build lasting relationships.
Sutherland – Unlocking Digital Performance. Delivering Measurable Results.
What We Offer:
A fast-paced global work environment where your ideas are valued.
Opportunities to build lifelong skills: problem-solving, adaptability, communication, and professionalism.
A supportive team culture that celebrates success.
Accelerated career growth within a global MNC.
Learning & development programs, recognition, and rewards.
Important Note
Sutherland never asks for payments or favors for job opportunities.
Apply Before Link Expires
