About Calix
Calix leads worldwide innovation in Calix cloud platforms and advanced software solutions. The company helps service providers streamline their operations, accelerate innovation, and deliver superior subscriber experiences.
Role Responsibilities
- Assist in troubleshooting and resolving issues on Calix cloud platforms and access systems.
- Work closely with senior engineers to analyze, diagnose, and document support cases.
- Gain hands-on experience with industry-standard practices in networking, cloud technologies, and customer service.
- Communicate with customers clearly to collect details and keep them informed on case updates.
- Collaborate with different teams to maintain high service quality and prompt support delivery.
- Participate in continuous training to develop technical and professional expertise.
Required Technical Skills
- Education: B.E./B.Tech in Electronics & Communication, Computer Science, Information Technology, or related disciplines
- 2024 Batch and 2025 graduating batch
- Technical Knowledge: Basic to moderate understanding of networking principles (IP, routing, switching), cloud computing, and Linux systems.
- Problem-Solving: Excellent analytical abilities to detect problems and design practical, efficient solutions.
- Focus Area: Interest in cloud-based technology, client/server architecture, and remote device management.
- Communication Skills: Ability to communicate ideas clearly in both written and verbal formats.
- Interpersonal Skills: Team-oriented mindset with a strong sense of collaboration.
- Clarity: Skilled at breaking down complex technical concepts into clear, easy-to-understand explanations..
- Cultural Fit: Committed to teamwork, continuous learning, and contributing to team success.
- Team Player: Comfortable working in a cooperative environment.
- Eagerness to Learn: Passion for technology with a desire to master new tools and skills quickly
- Work Location: Bangalore
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