PhonePe Group: Merchant Experience Specialist
PhonePe is India’s leading digital payments company, serving 500 million users and 3.7 million merchants across 99% of India’s postal codes. Beyond payments, PhonePe has expanded into financial services (Insurance, Mutual Funds, Stock Broking, Lending) and tech-enabled businesses like Pincode for hyperlocal shopping and Indus App Store, India’s first localized app store. The PhonePe Group focuses on providing every Indian with equal opportunities for financial growth.
Qualifications:
- Bachelor’s or Master’s degree in any field.
- 0 to 2 years of experience in a client-facing role.
- Strong customer service orientation and adaptability.
- Ability to multitask, prioritize, and manage time effectively.
- Fluency in English and Hindi (South Indian language skills are a plus).
Key Responsibilities:
- Prioritize customer-first interactions with integrity.
- Handle account and transaction-related queries.
- Switch between phone and data channels as needed.
- Follow process guidelines to resolve issues efficiently.
- Build and maintain customer trust through quality support.
- Leverage internal tools for issue resolution and escalate when necessary.
- Suggest process improvements for better customer experience.
- Educate customers to help them maximize their PhonePe usage.
Location: Bengaluru
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