L1 Service Desk Engineer – Freshers Jobs In IT Support At Zones

Zones are seeking a highly motivated L1 Service Desk Support Engineer(Freshers Jobs) to deliver remote technical assistance and ensure high levels of customer satisfaction. This is a client-facing role where you will be the first point of contact for technical issues, aiming to resolve most concerns at first touch. You will need strong communication skills, a customer-first mindset, and a basic understanding of IT systems and software. Salary Range: INR 300000–360000

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Candidate Requirements

Education: B.Sc (IT/Computer Science), BCA, B.Tech/BE, MCA, M.Tech, or M.Sc (Computer Science).
Experience: 0 to 6 months in an IT support or helpdesk role. ( Freshers are eligible to Apply)
Skills Required:
- Strong interpersonal and communication skills.
- Familiarity with desktops, mobile devices, and other common tech tools.
- Basic troubleshooting and diagnostic skills.
- Ability to adapt to a fast-paced, team-oriented environment.
- Strong documentation and multitasking capabilities.

Key Responsibilities

Act as the initial contact for all customer technical queries via phone, email, or chat.
Provide timely support for global clients in a 24×7 environment.
Perform diagnostics and troubleshooting on hardware, desktops, and peripherals.
May be need to Install, configure, and troubleshoot operating systems (primarily Windows) and common software.
Document incidents and resolutions clearly in ticketing systems.
Collaborate with team members using tools like Microsoft Teams and Skype.
Guide users through issue resolution steps using knowledge base (KB) and standard operating procedures (SOPs).
Escalate unresolved issues appropriately.
Keep users informed of status updates and solutions.
Capture and relay customer feedback to the relevant internal teams.
Contribute to improving documentation and internal processes.
Manage real-time ticket creation and resolution tracking within defined SLAs.
Prioritize tasks efficiently and manage multiple issues simultaneously.

Company Overview

With over 35 years of industry experience, Zones is a certified Minority Business Enterprise (MBE) operating in 120+ countries. We specialize in key technology domains, including the Digital Workplace, Cloud & Data Center, Networking, Security, and Managed, Professional, and Staffing Services. Our top-tier certifications from leading global partners like Microsoft, Apple, Cisco, Lenovo, Adobe, and more allow us to design and implement IT infrastructures that drive transformation. At Zones, we ensure our clients can confidently “Consider IT Done.”

Why Join Zones?

At Zones, we believe our success is built on the strength of our people. We offer:

Competitive Compensation based on performance and contributions.
Comprehensive Benefits, including:
- Medical Insurance
- Group Term Life Insurance
- Personal Accident Coverage
Work-Life Balance through flexible leave policies.
An inclusive and collaborative culture that fosters career growth and continuous learning.

Whether your passion lies in IT innovation, operations, engineering, or support, Zones is the place to build a fulfilling career.